This sounds like total BS to me. Sponsored marketing by IBM.
1st, which small businesses run a server based office model? (few maybe Outlook) Most small business’s I’m familiar with have copies on multiple desktops. If a desktop goes down, then go to another desktop until it’s fixed. Very cost effective work around.
then there are programs like open office, so the 154% ROI is looking very suspicious.
Anyway, I’ve ordered the full report and will analyze, look I could be wrong on this, I’ve already been wrong once this year, but I suspect this will not look good for Forrester’s credibility.